Terms & Conditions
Last Updated: November 2025
Introduction
Welcome to Shesweetvbonama, a frozen yogurt brand offering fresh, customized yogurt bowls, toppings, sauces, and delivery services across Istanbul.
By using our website, you accept these Terms & Conditions.
1. Products & Descriptions
We provide:
- frozen yogurt cups
- custom bowls
- fresh fruits & toppings
- sauces
- signature creations
- delivery services
Product images are for illustration; variations in color or appearance may occur.
2. Orders
To place an order, you must provide:
- accurate customer information
- valid payment details
- correct delivery address
We may cancel orders if:
- payment fails
- incorrect information is provided
- high fraud risk is detected
3. Pricing & Payment
All prices are shown in USD.
Payments accepted:
- Credit/Debit Cards
- Online payment processors
- Cash on pickup (in-store)
Payment must be authorized before order preparation.
4. Delivery
Delivery availability depends on:
- courier availability
- distance
- order size
- weather and traffic conditions
We are not responsible for delivery delays caused by factors outside our control.
5. Product Quality
All desserts are prepared fresh and delivered using temperature-protective packaging.
Natural variations (fruit size, yogurt consistency) are normal and not considered defects.
6. Returns & Refunds
Please refer to our Refund Policy.
7. User Accounts
You are responsible for:
- keeping login details confidential
- updating accurate information
- notifying us of suspicious activity
We may suspend accounts abusing the platform.
8. Intellectual Property
All website content (images, design, text, logos) belongs to Shesweetvbonama.
Unauthorized copying or distribution is prohibited.
9. Governing Law
These Terms follow Turkish law, and disputes are handled in Istanbul courts.
Contact
For questions regarding these terms, reach us at [email protected] or call +90 531 208 5343.